BUS 430 WEEK 4 QUIZ 3
BUS 430
Week 4 Quiz 3
TRUE/FALSE
1. Computer chips and microprocessors are examples of
hard technology.
2. Bar code scanners are
examples of soft-technology.
3. A company such as eBay
relies more on soft technology than hard technology.
4. From the perspective of
operations management, all manufacturing organizations, regardless of their
size or type of product, face similar issues regarding technology.
5. Without the internet,
there would be little application of technology in services.
6. E-Service refers to using
the Internet and technology to provide services that create and deliver time,
place, information, entertainment and exchange value to customers and/or
support the sale of goods.
7. Electronic medical records
in health care are designed to improve patient satisfaction more than
operational efficiency.
8. Technology has helped
United Parcel Service (UPS) to become an enabler of global commerce beyond
simply moving goods.
9. Because of the Internet and
e-commerce, all parts of the value chain can immediately know and react to
changes in demand and supply. Thus, tight integration of the components of the
value chain is no longer required.
10. Technology provides the
capability of eliminating many of the traditional components of value chains.
11. An intermediary specializes in
handling all aspects of customers' returning a manufactured good or invoking
service guarantees.
12. Information technology has been
equally important to business-to-business, business-to-customer, and
customer-to-customer interactions.
13. Amazon.com would be an example
of a customer-to-customer value chain.
14. Data warehouses and data mining are
typical components of an integrated operating system.
15. An integrated operating system
can readily be transferred among different industries.
16. A principal advantage of
numerical control (NC) is that an operator has only to load and unload parts
and push a button to begin processing, and thus can tend several NC machines at
one work center.
17. Industrial robots automate the
skills that most humans can readily perform.
18. Computer integrated
manufacturing systems combine hardware, software, database management and
communications to automate and control a broad range of production activities.
19. CAD/CAE systems are broader in
scope than CIM systems.
20. Flexible manufacturing systems
integrate machines or robots with automated handling devices to route work,
load tools, and control operations.
21. One problem with Enterprise
Resource Planning Systems (ERP) is that each entity in the value chain, such as
sales, inventory, accounting, and so on, must communicate information among
each other from their own individual databases.
22. Enterprise Resource Planning
systems are designed to build customer relationships and loyalty.
23.
Customer Relationship Management (CRM) systems use segmentation data to help
focus marketing initiatives and provide data for tracing sales trends and
advertising effectiveness.
24. Scalability
is a phenomenon by which the same or an increased quality and quantity of goods
and/or services are created using fewer natural resources.
25. The acronym
ICT stands for Information and Communication Technology.
26. A
sociotechnical system integrates technology, people, and processes.
27. High
scalability is the capability to serve additional customers at high incremental
variable costs.
28. Low
scalability was one of the reasons for failure of many early Internet-based
companies.
29. Technology
development and adoption generally has three stages - birth, turbulence, and
obsolescence.
30. Return
facilitators specialize to getting reusable packaging/shipping material
(containers, crates, and pallets) back to manufacturers.
31. Bar codes
are the modern successor to RFID tags.
MULTIPLE CHOICE
SHORT ANSWER
PROBLEM
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