HTM 280 WEEK 6 QUIZ 5
HTM 280 Week 6 Quiz 5
This quiz consist of 10 multiple choice questions and covers the material
in Chapter 7
1.
Preparing for
the complaint means all of the following EXCEPT:
2.
When referencing
their customers, retailers speak of _____; economists cite _____ ; galleries
talk of _____; and hotels refer to _____:
3. TQM (Total Quality
Management):
4.
“Mystery
Shopper” is a (an):
5. Bedbugs:
6. “Peer-group” hiring:
7. The ADA:
8.
Which of the
following is essential for good sleep?
9.
Bedbugs are a
very costly concern to the hotel industry. Current methods of eradication that
are NOT effective are:
10.
Which hotel
chain has won two Malcolm Baldrige Awards for quality?
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