ITB 305 WEEK 9 QUIZ
ITB 305
Week 9 Quiz
1 A group
of workers who meet on a regular basis to discuss ways of improving the quality
of work is a:
2
The external control process differs from the internal control in that the
external control:
3
In domestic situations, when competition increases, management will:
4 PC firms are finding that they must keep on
the cutting edge more than any other industry because of:
5 A typical assessment center would involve simulation exercises
that would include the following except:
6 Two common ways of looking at how MNCs control
operations are:
7 Return on investment (ROI) is measured by
dividing:
8 Which of the following factors encourages the
use of centralized decision making?
9 The amount remaining after all expenses are
deducted from total revenues is referred to as:
10 Controls that are generally used by MNCs to
monitor performance on a monthly basis are:
11 The process of giving individuals and teams
the resources, information, and authority they need to develop ideas and
effectively implement them is referred to as:
12 Visits by top executives to overseas
affiliates or subsidiaries is a common form of:
13 Kaizen is a Japanese term that means:
14 Today, MNCs taking a TQM approach are:
15 A company is likely to ________ decision-making
processes when there are important brand names or patent rights involved as it
wants to create as much protection as possible.
16 In the context of job design and work
centrality, the acronym QWL stands for:
17 The two-factor theory of motivation holds that two sets of
factors influence job satisfaction. These are:
18 The two-factor theory was formulated by well-known
work-motivation theorist:
19 Most research in international human resource
management has been _____:
20 The three basic elements in the process of
motivation are:
21 Content-oriented theories examine motivation in more general
terms and are more useful in creating a composite picture of employee
motivation in _____.
22 Nevis suggested that a Chinese hierarchy of
needs would have four levels, which from lowest to highest would be:
23 Maslow postulated that everyone has five
basic needs, which constitute a need hierarchy. In ascending order, beginning
with the most basic, they are:
24 _____ theory holds that individuals can have
a need to get ahead, to attain success, and to reach objectives.
25 The desire to fulfill one's basic needs of
food, clothing, and shelter are included in:
26 The top-ranking goal for professional
technical personnel from various countries is:
27 According to the two-factor theory, efforts
to motivate human resources must provide recognition, a chance to achieve and
grow, advancement, and ______.
28 In work motivation, factors controlled by the
organization, such as conditions, hours, earnings, security, benefits, and
promotions are referred to as:
29 In the two-factor motivation theory, the job
content factors which include achievement, recognition, responsibility,
advancement, and the work itself are referred to as:
30. MNCs would be wise to apply motivation-hygiene theory on
_______ basis.
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